Dear Pete, we are overjoyed to receive such glowing feedback! Knowing that our 2 flute carbide engraving bits have not only met but far surpassed your expectations is truly the highest compliment. It means the world to us that they have proven to be so durable and efficient for engraving tough steel, lasting four times longer than your previous bits. We're also incredibly grateful for your kind words about Alice's service. She takes great pride in providing excellent communication and ensuring a seamless experience for our customers, and it's wonderful to see that recognized. Your satisfaction is our top priority, and we'll continue to strive to maintain this level of quality in both our products and service. Thank you again for choosing us and for taking the time to share your experience. We look forward to serving you in the future and hope you'll continue to enjoy the outstanding performance of our engraving tools.